In the spirit of good practise, when you are using Services from Quimpro, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All Coaching Services and communication, digitally, in person, or otherwise, delivered by Quimpro as well as all information on this website (Quimpro.com) are meant to help you identify the areas in your life and in your mindset that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care. As I see it, Coaching is meant to help you move forward and should be done after major emotional and psychological wounds are already healing or healed.
The term ‘Coaching’ as here used, covers any type of mindset Coaching, life Coaching, personal Coaching or business Coaching for all types of clients.
Quimpro is continually striving to ensure the standard of Service provided to its clients remains excellent. At the end of the Coaching process, a series of Coaching Sessions, the client will be asked to give Feedback, to improve Services provided.
As a client of the Services provided by Quimpro, I understand that the Coaching and/or energetic Services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health conditions or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.
For legal purposes, I understand that Coaching is currently an unregulated industry and that even though my Coach has multiple trainings to be a Coach, originating from The USA and England, these trainings may not be acknowledged by other institutions in any other country.
I understand and agree that I am fully responsible for my well-being during my Coaching Sessions, and subsequently, my choices, decisions, and results during and after these Sessions.
I understand that Coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it to replace of any form of therapy.
I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the goals that I create with my Coach. I have the ability to give my informed consent, and hereby give such consent, to my Coach to assist me in achieving such goals and understand that results are dependent on my own effort and input and not guaranteed.
I understand that to the extent our work together involves career or business, my Coach is not promising outcomes, including, but not limited to, increased clientele, promotions, profitability, personal and/ or business success.
I understand that my Coach will protect my information and treat it as confidential, unless I state otherwise in writing. If I report child abuse, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and that my confidentiality agreement is limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent that the law requires.
I understand that the use of technology is not always secure, and I accept the risks of confidentiality in the use of technologies, including, but not limited to email, text, phone, Skype and Zoom.
I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assignees, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the Coaching relationship contemplated by this agreement.
I further declare and represent that no promise, inducement, or agreement not expressed in this agreement has been made to me in order to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.
Terms & Conditions
The Coaching schedule will be arranged between Quimpro and the client and will be booked up to 2 months in advance. Quimpro will recommend the frequency of Coaching Sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is binding. Under exceptional circumstances, Quimpro may decide this plan may be altered and adjusted throughout the Coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The amount and frequency of Coaching Sessions, as well as the schedule, will be based on the chosen Coaching program and determined at the start of Coaching between Quimpro and the client, and confirmed by Quimpro by email or written correspondence. Where no specific program is agreed, Sessions will be provided on a Session-by-Session basis.
In return for the Fees payable by the client (or by a third party on their behalf), Quimpro agrees to provide the Service as described below and in accordance with the Terms and Conditions set out below. The client agrees to pay Fees for the Service on the Terms and Conditions set out below (in situations where a third party pays the Fees, the third party counts as an agent acting on behalf of the client).
The date that a first Coaching Session takes place, whether paid or free-of-charge, shall be deemed to be the start date for the Service. Where any client is unhappy with any of the Terms and Conditions, the client can contactQuimpro to discuss any concerns and see if they can be resolved, before the first Coaching Session. Participation by any individual or organisation in the first Coaching Session constitutes the non-revokable acceptance of these Terms and Conditions.
Format of Sessions
Sessions will be held face to face (venue by mutual agreement), via Skype (client calls Coach); via Zoom (both parties join at the agreed date and time); telephone Coaching Sessions (client calls Coach); or other format where such is agreed. Unless otherwise agreed, for Skype and telephone Sessions the client is responsible for telephoning the Coach at agreed times. The Coach is responsible for ensuring that to be available for consultation at agreed times. Zoom Sessions will be set up by the Coach and communicated via email. The length of each Session is dependent on the chosen program and as agreed between the Coach and the client before Coaching Sessions commence.
Session Fees are in accordance with Quimpro ’s current per Session Fee or Fee for a program of Sessions, or any other such Fee as shall be agreed and notified to the client. Quimpro will confirm the Fees in writing, usually by email, unless this is impractical. The number of Sessions in the Coaching program, for which payment is required in advance, will be agreed before Coaching Sessions commence.
Non- Refundable Deposits, paid by the client to reserve a time slot and/or a spot on the Coaching program, will not be refundable under any circumstances. Sessions can only be rearranged in accordance with the section in these Terms and Conditions headed “Rearranging Sessions”.
Quimpro may agree to provide additional Coaching Sessions after completion of the initial agreed Session(s). These Terms and Conditions will irrevocably apply to any additional Sessions so provided. The Fee for these Sessions will be agreed between Quimpro and the client, before commencing these Sessions, where Quimpro confirms the financial agreements with the client by e-mail.
The Fee will remain the same as originally agreed, except where Quimpro notifies the client in writing by e-mail of a change to the Fee or to any other term or condition in accordance with the section in these Terms and Conditions headed “Change in Terms and Conditions”.
Any and all free-of-charge Sessions a/o Services are intended to be one-time-only and should be booked only once per person, unless written permission on email is given by Quimpro for an additional Session. Quimpro reserves the right to cancel the Sessions a/o Services of recurring users, no explanations required.
Dates and Times of Sessions
The date and time of the first Session and any subsequent Session will be agreed between Quimpro and the client by video communication, vocal communication or email and confirmed by Quimpro by email.
Sessions can only be rearranged in accordance with the section in these Terms and Conditions headed “Rearranging Sessions”.
Fees can be paid online by debit or credit card using payments systems or bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each Coaching Session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Quimpro in advance of a Coaching Session, Quimpro is not obliged to provide the Session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Quimpro may assign the client tasks or exercises to complete between Coaching Sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact Quimpro by e-mail between Sessions to seek clarification regarding anything arising from a Coaching Session or for administrative purposes (e.g., where a client needs to rearrange a Coaching Session or make a payment). Additional Coaching can also be provided between Sessions but there will be an additional charge for this. Quimpro will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge. Charges will not be imposed without the client’s agreement.
If a client needs to rearrange a Coaching Session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused Coaching Sessions unless 48 hours’ notice has been given. In exceptional circumstances Quimpro may need to rearrange a paid Coaching Session. In those instances, she will give the client 24 hours’ notice where practical. Free-of-charge Sessions and Services can be rearranged at any given time, although a 24-hour window will be aimed for.
Where a client pays for a Session or Sessions in advance, they must have all the Coaching Session(s) that they have paid for within 2 months of the termination of the original scheduled end of the Program or Sessions, or their Fee is forfeited.
Personal information or business information supplied by clients in Coaching Sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, written on email, save where required by law or where action might be necessary to prevent harm to the client or someone else.
For Paid Services, in exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Quimpro can decide to terminate the Service to the client early or refuse or be unable to provide further Coaching Sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Quimpro where practicable and will be refunded any advance payments made for Coaching Sessions not yet provided.
Any and all free-of-charge Sessions a/o Services can be cancelled by Quimpro at any given time and without explanations required. A 24-hour advance notice will be aimed for.
Quimpro will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Quimpro has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of Coaching Sessions or programs, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
Change in Terms and Conditions
Where an Initial Number of Sessions is agreed, any changes to these Terms and Conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Quimpro and the client and confirmed by Quimpro in writing by email. In other cases, Quimpro may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice of the change(s) in writing by e-mail. If following receipt of such notification of change, the client no longer wishes to proceed with further Coaching Sessions, they may withdraw from the Service immediately by giving notice in writing by email and they will then be entitled to a full refund of any Fees paid in advance, for that part of the Coaching Sessions or part of the program that is not yet provided. Such notice will be effective on receipt by Quimpro .
This contract is governed by the law of The Netherlands whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings, or legal claim of any nature relating to the Service provided or the contract.
Feedback about the Service is welcomed and can be given during a Coaching Session or by writing on email address firstname.lastname@example.org.